Privacy Policy

Effective Date: January 1, 2025

Easy Web Studios, LLC ("Company," "we," "us," or "our") is committed to protecting the privacy of our customers and users. This Privacy Policy explains how we collect, use, disclose, and protect information related to our SaaS services and SMS communications.

1. Information We Collect

We collect various types of information to provide and improve our services:

A. Information You Provide Directly

Account Information: When you sign up for our services, we collect your name, email address, business details, and payment information.

Phone Numbers: When you book appointments or opt-in to SMS notifications, we collect your mobile phone number to send appointment confirmations, reminders, and meeting details.

Communications: We collect information when you contact us for support, request information, or interact with us through email, chat, SMS, or customer service channels.

B. Information We Collect Automatically

Usage Data: We may collect log data, browser type, IP addresses, and device information when you use our services.

Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience, analyze traffic, and remember preferences.

SMS Delivery Data: We collect delivery confirmations, opt-out requests, and response data for SMS communications.

C. Information from Third Parties

We may receive information from business partners, payment processors, SMS service providers, and other third parties necessary to provide our services.

2. How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve our SaaS services

To process transactions and send billing invoices

To personalize user experience and provide customer support

To send SMS appointment confirmations, reminders, and meeting details for scheduled Zoom meetings

To communicate time-sensitive appointment updates and changes via SMS

To communicate updates, marketing promotions, and service-related messages (with opt-out options)

To comply with legal obligations and enforce our terms of service

3. SMS Communications and Consent

A. SMS Services

We offer SMS notifications for appointment confirmations and reminders. By providing your mobile phone number and checking the consent box during booking, you agree to receive text messages from Easy Web Studios LLC.

B. Types of SMS Messages

Appointment confirmation messages

Meeting reminder messages (24 hours and 1 hour before)

Zoom meeting details and access information

Appointment change or cancellation notifications

C. Message Frequency

You may receive 1-3 SMS messages per appointment. Message frequency depends on your booking activity and selected reminder preferences.

D. Opt-Out Procedures

Reply STOP to any message to opt out of all SMS communications

Reply HELP for customer support information

Contact us at [email protected] to modify your SMS preferences

E. Message and Data Rates

Standard message and data rates may apply. Contact your mobile carrier for details about your messaging plan.

F. SMS Service Provider

SMS messages are delivered through our third-party SMS service provider. We ensure all SMS partners comply with industry privacy and security standards.

4. Sharing and Disclosure of Information

We do not sell or rent personal information. However, we may share information in the following cases:

With Service Providers: We may share information with third-party vendors who assist in business operations, such as hosting, payment processing, SMS delivery, and analytics

Legal Compliance: If required by law, court orders, or regulatory requests, we may disclose your information

Business Transfers: If we merge, sell, or restructure our company, your information may be transferred as part of the transaction

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, misuse, or disclosure. This includes encryption of SMS communications and secure storage of phone numbers. However, no internet-based service is 100% secure. Users are responsible for safeguarding their login credentials.

6. Data Retention

We retain personal data, including phone numbers, only as long as necessary for business operations, legal obligations, and dispute resolutions. SMS opt-out requests are honored immediately and permanently stored to prevent future messages. You may request data deletion by contacting us.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

Access, correct, or delete your personal information (including phone numbers)

Opt-out of SMS communications by replying STOP

Opt-out of marketing communications

Request restrictions on data processing

To exercise your rights, contact us at [email protected].

8. TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA) and other applicable regulations. We only send SMS messages to numbers that have provided express written consent. We maintain records of all opt-in consents and honor opt-out requests immediately.

9. Third-Party Links and Services

Our services may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies separately.

10. Children's Privacy

Our services are not intended for children under 13, and we do not knowingly collect data from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated Effective Date. Continued use of our services after changes signifies acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or SMS communications, please contact us at:

Easy Web Studios, LLC
40350 Five Mile Rd.
Plymouth, MI 48170
Email: [email protected]

For SMS-related inquiries, reply HELP to any message or email us directly.